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Hoobake Privacy Policy

Effective date: August 24, 2024

At Hoobake, we value your privacy and are committed to protecting your personal information. This Customer Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

- Personal Information: When you create an account, make a purchase, or engage with our services, we may collect personal information such as your name, email address, phone number, and physical address.
- Service Requirements: We may collect details about your baking needs and preferences, including specific requests or dietary restrictions, to better match you with local bakers.
- Payment Information: If you make a purchase through our platform, we collect payment information, such as credit card numbers and billing addresses, which are securely processed through our payment processors.
- Usage Data: We automatically collect information about how you use our website, such as your IP address, browser type, pages visited, time spent on the website, and other diagnostic data.

2. How We Use Your Information

We may use the information we collect for various purposes, including:
- To provide and maintain our services, including matching you with local bakers.
- To process your transactions and manage your account.
- To communicate with you, including responding to your inquiries and sending service-related updates.
- To personalize your experience on our platform.
- To improve our website and services based on user feedback.
- To send you marketing communications, promotions, and newsletters, if you have opted in to receive them.

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:
- With Bakers: To facilitate connections between you and local bakers, we share relevant details about your service requests with the bakers you engage with through our platform.
- Service Providers: We may employ third-party companies and individuals to facilitate our services, provide the website on our behalf, perform website-related services, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Your Rights and Choices

- Access and Update Information: You have the right to access and update your personal information at any time through your account settings or by contacting us directly.
- Opt-Out: If you no longer wish to receive marketing emails from us, you can opt-out by following the unsubscribe link in the emails or by contacting us.
- Do Not Track Signals: Our website does not respond to "Do Not Track" signals. You can enable or disable DNT by visiting the Preferences or Settings page of your web browser.

5. Data Security

We take the security of your personal information seriously and implement reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

7. Changes to This Privacy Policy

We may update our Customer Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date. We encourage you to review this policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Customer Privacy Policy or our practices regarding your personal information, please contact us at:

Hoobake Support
Email: support@hoobake.com
Thank you for choosing Hoobake! We appreciate your trust in us and are committed to protecting your privacy.